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Consumer rights

Your rights, how to file a complaint and the Financial System Mediator.

Explanatory information on guarantees50 KBOpen ↗
What to do if you have a complaint704 KBOpen ↗
Customer complaint application form39 KBOpen ↗

Neo Credit Credit Organization CJSC

24 V. Vagharshyan St., unit 41, Yerevan 0012, Armenia(+374 10) 55 55 01 (+374 33) 50 01 91info@neocredit.am

Monday–Friday, 10:00–18:00

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NOTICE: IF YOU FAIL TO PERFORM OR PARTIALLY PERFORM YOUR OBLIGATIONS, THE LENDER SENDS THAT DATA TO THE CREDIT BUREAU WITHIN 1–3 BUSINESS DAYS, WHERE YOUR CREDIT HISTORY IS FORMED.

A POOR CREDIT HISTORY MAY PREVENT YOU FROM OBTAINING A LOAN IN THE FUTURE.

WARNING: IF INTEREST AND PRINCIPAL REPAYMENTS ARE NOT MADE ON TIME, THE PLEDGED PROPERTY MAY BE FORECLOSED IN THE MANNER PRESCRIBED BY LAW.

INTEREST IS CALCULATED ON THE BASIS OF THE NOMINAL RATE, WHILE THE ANNUAL PERCENTAGE RATE SHOWS THE TOTAL COST OF THE LOAN IF ALL MANDATORY PAYMENTS ARE MADE IN THE PRESCRIBED AMOUNTS AND ON TIME.

NOTE. In case of any discrepancy between the information published in Armenian and in other languages, the Armenian version prevails.

Supervised by the Central Bank of the Republic of ArmeniaLicence No. 24 · 04.11.2008© 2026 Neo Credit. All rights reserved